ICU Earrings

Return Policy

Our return policy is 14 days from date of purchase. We do not accept returns after this time.  All returns are processed as an exchange or store credit. All sale purchases are final, unless faulty.

To be eligible for a return, your item must be unused and in original condition as you received it. It must also be in original packaging.

We do not offer refunds on homewares, accessories including belts, jewellery, scarves or items that do not require to be tried on unless faulty.

Please send your returns to 24 High Street WAUCHOPE NSW 2446

Sale items (if applicable)  Only regular priced items may be returned, unfortunately sale items cannot be returned.

Refunds (faulty goods only)
Once your returned goods have been received and inspected, you will be notified by email. We will also inform you if the refund has been approved.  If the goods are deemed to be faulty, your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Please note that YOU are responsible for paying for return shipping costs of your item. Shipping costs are non-refundable.  Please consider using a trackable shipping service or purchasing shipping insurance, otherwise there is no guarantee that we will receive your returned item.

Shipping

We endeavour to ship your goods by preferred method (standard or express post) chosen at checkout, within 48 business hours of placing your order.  For larger items, please send an email with shipping address & we will obtain a quote for shipping.

Orders in excess of $150 are entitled to free shipping (Australia only), just enter the code word "FREESHIPPING' at checkout.